Intrepid Studios Support (2025)

Why are Pre-Order package sales ending?

1. Why are the Pre-Order Packs ending?Our pre-order packs were intended to be a way for players to suppor...

Purchase FAQ

Why am I being charged extra taxes?Intrepid Studios is based in the United States, so if you make a purcha...

How do I find my Kickstarter Backer Number?

1. Log in to yourKickstarter Account.2. Once logged in, click on your profile in the top right corner of ...

Where is my Kickstarter package?

I backed the Kickstarter, where is my code?If you backed the Ashes of Creation Kickstarter (and spent $25 ...

Why is my purchase not working?

If you're having issues with your purchase, there could be a few different causes. Below are some solutions...

Missing Forum Badge/Title

I'm missing my forum badge and title after purchasing or upgrading a package. What do I do?Please try logg...

I'm getting "Something Went Wrong" Error when I try to log into the forums.

Don't worry, this just means that you need to set a display name for the forums.To set a forum display na...

How do I add Two-Factor Authentication to my account?

Great question, it’s easy to do! We’ll walk you through it.Before we start, download an authenticator app...

Troubleshooting Crashes on Intel 13th and 14th Gen K-Series CPUs

Players using Intel’s 13th and 14th generation K-series CPUs may experience instability or frequent crashes...

Alpha Two Error Codes

Listed below are the most common errors you may experience while logging into the game client during Alpha ...

What is included with my Pre-Order package?

Our Pre-Order Packages include various features and items depending on the tier of the package you purchase...

How Do I Download the Ashes of Creation Alpha Two Game Client?

If you have purchased a package that grants Alpha Two access or otherwise acquired access via a giveaway or...

What is included in the Wave Bundles?

In support of the Alpha Two testing phase, we have created Wave Bundles that grant access to testing in sta...

How do I gain access to the Alpha Two Testing phase?

Alpha Two has begun! As of October 25, 2024, all players who have purchased a qualifying package or have ...

How can I reserve my name?

Character and guild name reservations that are included with some of our purchased packages will be availab...

How can I keep up with the latest news?

We love to share upcoming news, announcements, and more through our various social channels and our news pa...

What are the Alpha/Beta Release dates?

Please check our Ashes of Creation Discord for the latest updates on our testing schedule and news. N...